Welcome to Intelligence For Your Pets
The Intelligence For Your Pets website and services are provided by Intelligence For Your Pets, LLC ("Intelligence For Your Pets", "we" "us" or "our"). These terms and conditions (these "Terms and Conditions") govern your ("you" or "your") access to and use of the IntelligenceForYourPets.com web site (the "Website") and all services provided by Intelligence For Your Pets via the Website including without limitation our monthly product and gift service (collectively, the "Services"). Intelligence For Your Pets provides a subscription service for monthly delivery of canine-related products for your dog or as a gift to other dog owners. Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions.
Acceptance of Terms
By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at intelligenceforyourpets.com.com/termsandconditions.
Scope of Service
Intelligence For Your Pets maintains this Website as a service to the user community that visits the Website subject to these Terms and Conditions. You are responsible for obtaining any equipment and Internet service necessary to access our Website and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.
Registration and Membership; Product Sales
In order to start your ongoing Intelligence For Your Pets monthly subscription, you must register as a member on our Website. To register you can simply provide information about your dog including its size (for optimal gift selection), your shipping information including your address and billing information, and your valid email address and password to create your login profile. You are responsible for keeping your registration information up to date through the account page on the Website. As a registered user of Intelligence For Your Pets, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing [email protected] or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
As a subscribed Intelligence For Your Pets member, each month we will ship you a package with a different selection of items for your dog that may consist of a selection from toys, treats, shampoos, bones, bully sticks, hygiene products, food samples, or other canine-related items ("Products"). Each month of your subscription, the selection of Products may change. Accordingly, Intelligence For Your Pets cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.
BY SUBSCRIBING YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED EACH MONTH.
Billing and Payments
The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover (please check our Shipping, Return and Exchange Policy for an updated list). You will automatically be charged each month for your ongoing subscription. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of Products.
We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Intelligence For Your Pets the right to store and process your information with the third party payment service, which it may change from time to time; you agree that Intelligence For Your Pets will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Shipping and Risk of Loss
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Intelligence For Your Pets within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.
Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
Returns and Exchanges
If a Product is defective, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at [email protected]. When returning Products, it is your responsibility to take reasonable care to see that the Products are not damaged in transit and are received by us. All refunds are subject to our shipping, return and exchange policies stated on our FAQ page ("Shipping, Return and Exchange Policy"), if any. Please note credits resulting from the monthly charge are only available up to 30 days past the date of the charge. Refunds are at the sole discretion of IntelligenceForYourPets.com.
Shipping, return and exchange of any products delivered by us in connection with your membership are subject to the Intelligence For Your Pets Shipping, Return and Exchange Policy.